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"We know for sure that the vast majority of our customers are honest and time has been able to show that policyholders with genuine claims receive only positive benefits from our use of DigiLog's AVS process.”
“Over the past three years we have experienced a significant reduction in our theft claim frequency and we are confident that DigiLog’s AVS has been a major contributor.”
Peter Gallagher, Highway Claims Director
Provident Insurance PLC
“The DigiLog pilot has been a real success with results comfortably
exceeding our initial expectations. Not only have we identified and defeated
a significant amount of High-Risk claims (over 20% of all claims assessed
by AVS), we have also been able to identify genuine claimants right at
the outset, which has improved customer service through accelerated claims
handling for legitimate claims from policyholders.”
Gary Owen, Provident Operations Director
esure.com
“esure believes in this technology and we believe it can cut fraud.
We want to reward honest claimants with faster service and lower premiums,
so we consider this technology an important step.”
"Voice Risk Analysis cannot disadvantage a genuine claimant, it will only ever speed up their claim. It will, however, provide an indicator of potentially fraudulent claims and can help direct the search for concrete evidence of fraud. If none is found, the claim will be paid as with any other.”
Gordon Hannah, esure Head of Claims