Welcome

Research highlights the problems companies face in defeating opportunistic fraudsters, i.e. those who exaggerate, exploit or indeed fabricate information because they are presented with little to deter or detect them. They are much more prevalent, much harder to identify and are rarely found out through traditional claimant profiling or data-sharing methods.  DigiLog's highly innovative Advanced Validation Solutions (AVS) actively seek out both the opportunists and more determined criminals and cheats.

AVS is revolutionary in combining powerful Behavioural Analysis Techniques, known as Narrative Integrity Analysis, with the most sophisticated Voice Risk Analyser Technology available. This dual approach vastly reduces the subjectivity of an operator's opinion in critical decision making, enhancing it with underpinned and robust insight. AVS is geared to provide a fast, effective and efficient process for validating integrity within conversations. These may include those taking place between customers and call centres such as Applications, Claims and Customer Disputed Transactions.

Trained operators utilising our solution are able to focus in on and instantly assess risk in, conversations and unlike other screening methods, risk assessment is not clouded by prior history or personal socio-economic profile.

Since July 2002, Financial Services Companies have been using our AVS processes for fraud detection across a range of customer transactions and, as a consequence, are significantly increasing their power to identify and defeat fraudulent activity whilst enhancing their genuine consumer's experience through fast, fair, accurate and cost-effective validation.

Our solution has been adopted by a variety of companies including Highway, Provident and esure.

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