Stage 1 Validation
 
Objective – Identify Genuine Customers

• Initial call with Customers using structured script agreed with client
    
• AVS Trained Stage 1 Operators swiftly assess Risk
   
• Rapid decision according to specified criteria as agreed with client
   
• Genuine Customers identified and fast-tracked
   
• Hidden messages and escape routes offering High-Risk Customers easy way of self-withdrawal/claim self-adjustment
   
• Remaining High-Risk claims referred to Stage 2 for further validation