Stage 2 Confirmation
 
Objective – Identify the Risk

• Experienced claims technicians/investigators conduct in-depth but risk-focused interview
    
• Relevance and robustness of the initial risk evaluation is reassessed
   
• Any Low-Risk claims swiftly returned to fast-track
   
• Information enabling the repudiation of fraudulent claims is collected
   
• Potential fraud managed away by encouraging self-withdrawal or self-adjustment
   
• Remaining High-Risk claims referred to Stage 3 for further investigation and evidence gathering