How much value has been added to your existing skill set in relation to your role?
 
“Huge amount – increase in knowledge on this topic is not quantifiable. Not just skills for role but for other areas too”
 
“100% - we started from nothing.”
 
“I can now look back and relate to claims I have previously done and see errors”
 
“Vast amount of value has been added”
 
“It has provided a wider knowledge of dealing with theft claims and how effective questioning can be”
 
“I learned far more than I expected to”
 

Did you enjoy the course?
 
“Yes! It was the most thorough and well presented course I have attended. I will speak highly of it at every opportunity ”
 
“On a week's course, I could normally guarantee that I would switch off or get bored but I honestly didn't. The trainer was excellent”
 
“I am usually bored on training courses. My mind wasn't wandering on this one”
 
“This has been the most interesting course I have been on. The course has challenged me and given me a new direction in relation to my career. Thank you”
 
“I cannot pick one aspect because it was all valuable information and I have enjoyed every minute of it”
 
“Really pleased that I attended. It is a very important part of our job role and one I think will be required more and more in the coming months / years. GREAT COURSE”
 

How effective did you find the trainer's input, and why?
 
“The trainers were fantastic (and tolerant) in the way this was presented to us and the questions we asked about it. We have all gained a new talent following this course”
 
“Very effective, they kept you interested by audience participation rather than lecturing us. The information presented was done in an interesting way with lots of references to real situations”
 
“The trainers were excellent and made sure everyone understood everything and gave as much help as necessary”