DigiLog has carefully researched, tested and proven its Narrative Integrity Analysis (NIA) techniques designed for deployment in tandem with VRA technology.

Narrative Integrity Analysis focuses on over 30, finely-tuned, verbal and vocal behavioural indicators of truth and deception – wrapped within an intelligent framework of highly advanced and ‘empowering' techniques embedded within the AVS process including :

Advanced Questioning Techniques Derived from comprehensive, international research into state of the art practices. These techniques ensure that genuine customers are reassured by being asked only fair and reasonable questions (that they should easily be able to answer) in a professional and engaging manner. Fraudsters, on the other hand, will be unsettled, even deterred from continuing, when faced with our highly intelligent and dynamic approach.

Enhanced Cognitive Interviewing The use of important techniques that help capture critical detail of value in assessing risk in a narrative account about a historic event.

Conversation Management Skills Maximising the confidence of genuine customers during the claims validation process via our empathic approach. These skills are a key feature of our solution in engaging with the subject and maintaining control of the conversation.

Applied Psychology Managing fraudsters away by subtly revealing our ability to focus quickly on critical risk factors within an account. These techniques are ‘invisible' to the genuine claimant and yet will dramatically erode the confidence of even the most well practiced fraudster.